Terms of service
Louviner is the brand name of Louviner. These Terms and Conditions govern access to and use of the website http://louviner.com/ referred to as the Website. The Website is owned and operated by Louviner, with its registered office at 82 Downs Rd, Canterbury CT2 7TN, UK. These Terms apply to all visitors, customers, and users of the Website, as well as to all products and services offered through it.
By visiting our Website or purchasing from us, you confirm that you have read, understood, and agree to be legally bound by these Terms. If you do not accept these Terms, you should not use the Website or our services.
Company name: Louviner
Address: 82 Downs Rd, Canterbury CT2 7TN, UK
Email: support@louviner.com
Join the conversation on @louvinerofficial and discover what inspires our collections.
You may browse the Website without creating an account. However, placing an order or accessing certain features requires registration and acceptance of these Terms.
Louviner offers fashion products through the Website. These Terms define the legal relationship, rights, and responsibilities between Louviner and its users.
If you do not agree with any part of these Terms, you must stop using the Website immediately.
This Website is operated by Louviner. Throughout these Terms, references to “we,” “us,” and “our” mean Louviner.
Any new features, tools, or services added to the Website in the future will also be subject to these Terms. The most current version of the Terms is always available on this page. Louviner may update or revise these Terms at any time, with changes becoming effective once published.
Our online store is powered by Shopify Inc., which provides the technical platform enabling our e-commerce services.
SECTION 1 – ONLINE STORE CONDITIONS
By agreeing to these Terms, you confirm that you are legally permitted to enter into binding agreements under the laws of your country of residence, or that you have obtained consent from a parent or legal guardian if required.
Any unlawful use of the Website, including violations of intellectual property or copyright laws, is strictly prohibited.
You may not transmit viruses, malware, or any code designed to damage or interfere with the Website or its services.
Any breach of these conditions may result in immediate termination of your access to the Website.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service or limit access to the Website at our sole discretion.
You acknowledge that content you submit or access, excluding payment information, may be transferred across multiple networks and adjusted to meet technical requirements. All payment information is encrypted during transmission.
You may not copy, reproduce, resell, or exploit any part of the Website, its services, or contact information without our express written permission.
Section titles are included for clarity only and do not affect the interpretation of these Terms.
SECTION 3 – CONTENT ACCURACY AND TIMELINESS
Information on the Website is provided for general purposes only. We do not guarantee that content is accurate, complete, or current at all times.
Some materials may become outdated and are provided for reference. We may update content at any time but are not obligated to do so. It is your responsibility to review the Website periodically for changes.
SECTION 4 – CHANGES TO PRODUCTS AND PRICES
Prices and product availability may change at any time without notice.
We reserve the right to modify, suspend, or discontinue any product, service, or feature of the Website at our discretion.
Louviner is not liable for price changes, interruptions, or discontinuation of services.
SECTION 5 – PRODUCT INFORMATION
Some products are available exclusively online and may be subject to limited availability. Returns and exchanges are governed by our Return & Refund Policy.
We make reasonable efforts to display product images and colors accurately. However, variations may occur depending on your device settings.
We reserve the right to limit sales to certain customers, regions, or quantities, and to update product descriptions at any time. Offers are void where prohibited by law.
We do not guarantee that products will meet individual expectations or that any defects will be corrected.
SECTION 6 – ACCOUNT AND PAYMENT INFORMATION
We reserve the right to refuse or cancel orders at our discretion. Restrictions may apply to quantities purchased per person, household, or order.
You agree to provide accurate, current, and complete account and payment details for all purchases.
For further details, please review our Return & Refund Policy below.
SECTION 7 – THIRD-PARTY TOOLS AND SERVICES
The Website may provide access to tools or services operated by third parties.
These tools are provided without warranties and are used at your own risk. We do not control or monitor third-party tools.
You should review the terms of any third-party services before using them. New tools added in the future will also be subject to these Terms.
SECTION 8 – THIRD-PARTY LINKS AND CONTENT
The Website may include content or links provided by third parties.
We are not responsible for third-party materials, websites, or transactions. Any concerns regarding third-party products or services should be addressed directly to the provider.
SECTION 9 – USER CONTRIBUTIONS AND FEEDBACK
If you submit feedback, reviews, suggestions, or other content, you grant Louviner the unrestricted right to use, reproduce, and publish that content.
We are not required to keep submissions confidential, provide compensation, or respond.
We may remove content deemed inappropriate, unlawful, or offensive.
You confirm that your submissions do not violate the rights of others and do not contain harmful or misleading material. Responsibility for submitted content remains solely with you.
SECTION 10 – PERSONAL INFORMATION
All personal information collected through the Website is handled in accordance with our Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on the Website may contain errors or omissions related to product descriptions, pricing, promotions, shipping details, or availability.
We reserve the right to correct errors, update information, or cancel orders at any time without prior notice, even after an order has been placed.
We are not obligated to update information except where legally required.
SECTION 12 – UNACCEPTABLE USES
You may not use the Website or its content to:
(a) violate any laws or regulations
(b) encourage unlawful behavior
(c) breach local or international regulations
(d) infringe intellectual property rights
(e) harass, abuse, or discriminate against others
(f) spread false or misleading information
(g) transmit malicious software
(h) collect personal data without authorization
(i) engage in spam, phishing, or scraping
(j) act in an unethical or offensive manner
(k) interfere with security features
We reserve the right to restrict access for violations.
SECTION 13 – DISCLAIMERS AND LIMITATION OF LIABILITY
We do not guarantee uninterrupted, secure, or error-free service.
All services and products are provided “as is” and “as available,” without warranties of any kind.
Louviner and its affiliates are not liable for any direct or indirect damages, including lost profits or data, to the maximum extent permitted by law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold harmless Louviner and its affiliates from claims arising from your breach of these Terms or violation of applicable laws.
SECTION 15 – SEVERABILITY
If any provision of these Terms is deemed unenforceable, the remaining provisions will remain in effect.
SECTION 16 – TERMINATION
Obligations incurred before termination will survive termination.
You may stop using the Website at any time. We may terminate access without notice if these Terms are violated.
SECTION 17 – COMPLETE AGREEMENT
These Terms represent the entire agreement between you and Louviner and supersede all prior agreements.
Failure to enforce any provision does not waive our rights.
SECTION 18 – GOVERNING LAW
These Terms are governed by and interpreted under the laws of the United Kingdom.
SECTION 19 – CHANGES TO TERMS OF SERVICE
The current version of these Terms is always available on this page.
Continued use of the Website after updates indicates acceptance of the revised Terms.
SECTION 20 – RETURNS AND REFUNDS
At Louviner, we want you to feel confident every time you place an order. If something is not quite right, our return process is clear, fair, and designed to support you from start to finish.
Return Eligibility
You may request a return within 60 days from the date your order is delivered. To be eligible for a return, items must meet the following conditions:
- Unused and unworn
- In original condition
- Returned with all original packaging and included components
We do not charge any restocking fees.
How to Start a Return
To begin a return, please contact us by email.
Email: support@louviner.com
When reaching out, include your order number and a short explanation of your request. Our support team will guide you through the next steps.
Return Shipping
Return shipping costs are the responsibility of the customer. We strongly recommend using a trackable shipping service to ensure your return reaches us safely.
Exchanges
If you would like to exchange an item for a different size or style, please let us know in your email. Exchanges are available upon request and are handled through the same return process.
Refund Processing
Once your returned item has been received and inspected, your refund will be processed within 7 business days. Refunds are issued to the original payment method used at checkout. Please note that banks or payment providers may require additional business days to complete the transfer.
Need Help?
If you have questions about returns, exchanges, or refunds, our team is always here to help. You are welcome to contact us anytime at:
support@louviner.com.
Thank you for shopping with Louviner. We appreciate your trust and are committed to making your experience a positive one.
SECTION 21 – CONTACT INFORMATION
For questions or support, please contact us:
Company name: Louviner
Address: 82 Downs Rd, Canterbury CT2 7TN, UK
Email: support@louviner.com
Join the conversation on @louvinerofficial and discover what inspires our collections.
We appreciate you shopping with Louviner and being part of a brand that values individuality, design, and confidence.