Privacy policy

Privacy matters to us because trust is built on transparency. This policy explains how your personal information is collected, used, and safeguarded when you visit louviner.com, place an order, or reach out to our support team. By using our website, you agree to the practices described here. If these terms do not align with your expectations, please do not use our services.

Who We Are

Company name: Louviner
Address: 82 Downs Rd, Canterbury CT2 7TN, UK
Email: support@louviner.com

Join the conversation on @louvinerofficial and discover what inspires our collections.

Data We Collect

When you interact with our website, we may collect the following information:

  • Technical details such as IP address, browser type, device information, and time zone

  • Personal details provided during checkout, including name, email address, phone number, shipping address, and payment information

  • Information shared when you contact us for customer support or inquiries

How We Use Your Data

Your information is used to:

  • Process, confirm, and deliver your orders
  • Respond to questions and provide customer support
  • Maintain website security and prevent fraudulent activity
  • Improve and personalize your shopping experience
  • Send updates or promotional messages only if you have chosen to receive them

Sharing Your Data

We only share personal data with trusted third parties that help us operate our store, including:

  • Payment service providers
  • Shipping and delivery partners
  • Technical and marketing service providers such as Shopify

Your personal data is never sold or rented to third parties.

Cookies

Cookies help our website function smoothly and improve your experience. They are used to:

  • Remember your preferences
  • Analyze and improve website performance
  • Display content that matches your interests

You can adjust cookie settings in your browser at any time, though some features of the website may not function correctly as a result.

Your Rights

You have control over your personal information. Your rights include:

  • Accessing the personal data we hold about you
  • Requesting corrections or deletion of your data
  • Limiting how your data is processed
  • Receiving a portable copy of your data
  • Withdrawing consent at any time, including opting out of newsletters

To exercise any of these rights, please contact us at support@louviner.com.

Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal data from individuals under the age of 18. If such information is identified, it will be deleted promptly.

International Data Transfers

If you are located in the United Kingdom, please be aware that your personal data may be processed or stored outside of the United Kingdom. This may include processing by trusted partners in countries such as the United States, including payment processors, technology platforms, and shipping providers.

We take appropriate measures to ensure that international data transfers are handled securely and in line with applicable data protection standards.

Data Security and Retention

We apply appropriate security measures to protect your information. Personal data is retained only for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Updates to This Policy

This Privacy Policy may be updated occasionally to reflect changes in our practices or legal requirements. The most current version will always be available on the Louviner website. We encourage you to review it from time to time.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Company name: Louviner
Address: 82 Downs Rd, Canterbury CT2 7TN, UK
Email: support@louviner.com

Join the conversation on @louvinerofficial and discover what inspires our collections.

Thank you for choosing Louviner. We are dedicated to protecting your personal data while providing a smooth and dependable shopping experience.