Refund policy
At Louviner, we want you to feel confident every time you place an order. If something is not quite right, our return process is clear, fair, and designed to support you from start to finish.
Return Eligibility
You may request a return within 60 days from the date your order is delivered. To be eligible for a return, items must meet the following conditions:
- Unused and unworn
- In original condition
- Returned with all original packaging and included components
We do not charge any restocking fees.
How to Start a Return
To begin a return, please contact us by email.
Email: support@louviner.com
When reaching out, include your order number and a short explanation of your request. Our support team will guide you through the next steps.
Return Shipping
Return shipping costs are the responsibility of the customer. We strongly recommend using a trackable shipping service to ensure your return reaches us safely.
Exchanges
If you would like to exchange an item for a different size or style, please let us know in your email. Exchanges are available upon request and are handled through the same return process.
Refund Processing
Once your returned item has been received and inspected, your refund will be processed within 7 business days. Refunds are issued to the original payment method used at checkout. Please note that banks or payment providers may require additional business days to complete the transfer.
Need Help?
If you have questions about returns, exchanges, or refunds, our team is always here to help. You are welcome to contact us anytime at:
support@louviner.com.
Thank you for shopping with Louviner. We appreciate your trust and are committed to making your experience a positive one.